Frequently Asked Questions (FAQ)!

COVID-19 Update

We have recently re-opened our offices. To speak with one of our teammates, please call us at our toll-free number: 1-866-209-9986. We do apologize for any delays in our response time and highly appreciate your patience and understanding. To receive more updates, connect with us on our social media pages. You can also email us at the email addresses below to get in touch with our team.

Sales: sales@certifyteacher.com

Support: support@certifyteacher.com

All emails are responded to as quickly as possible (~1-3 business days). Our inboxes receive a very high volume of emails and all emails will be responded to in the order in which they are received.

You are entitled access to your Test Prep Solution for up to 3 years from the date of purchase or until you pass your state assessment, whichever comes first.

Your program will prompt you to renew your access every 35 days. Renewing your product is free of charge. Your first 9 extensions do not require you to contact our office via email or phone. You have the ability to personally renew your access period online at expiration. Simply authorize your extension by checking all three boxes on the screen selecting "Grant Access". This option will automatically appear the next time you log in following your expiration.

Requests for the 35-day extension that exceeds nine (9) times will only be granted after you submit one of the following via email to sales@certifyteacher.com:

1. A copy of your TEA ticket as proof of registration to the TExES exam.
2. A copy of your most recent TEA score results.
3. An E-mail from your campus professor, advisor, or certification officer.

The registration ticket or score result information must show the candidate's name on it.

The E-mail from faculty must state the candidate is still preparing for his/her certification exam.

This is how we validate the legitimacy of the request and the authorized usage of the program. Only after verification of such will we be able to grant the extension requested.

You are entitled access to your Study Guide for 365 days (1 year) from the date of purchase.

The 7-day free trial is only available if you hold an administrative position at a college, university, alternative certification program or educator preparation program. If you meet this criteria, please send your request to sales@certifyteacher.com. We will be happy to provide you with a 7-day free trial login to the Test Prep Solution of your choosing.

If you are a certification candidate, we invite you to take a look at our website under "About our Products" on the left menu that showcases the features of the readiness review program. Additionally, if you click on one of our available products, you will find a short clip on what our programs have to offer!

Example:

Principal as Instructional Leader (268) (Test Prep Solution)

For candidates: It depends on whether we have an affiliation with your program or university. You are welcome to contact us to check or you can reach out to your adviser or professor regarding this. If your educator preparation program does offer a discount for their candidates, they should be able to instruct you on how to apply the discount.

For Educator Preparation Program certification officers and administrators: Please send us your promo code request to sales@certifyteacher.com for assistance in setting up a promo code for your teacher candidates.

We also offer discounts for former and current U.S. Military and returning customers. Please contact us for more information on these discounts.

Please ensure that you're using your university-given email or student email when applying your educator preparation program's promo code. If you should want to use a personal email address to make the purchase, you must have that email address pre-registered for use of the promo code. To accomplish this, a representative from your EPP should email us a request to pre-register your email address. You and the requester will receive a notification once this is complete. You'll also receive a system-generated step-by-step email from us on how to apply the discount. If your email address was pre-registered for use of this promo code, please ensure that you're using that same email when applying the promo code.

Additionally, please note that EPP promo codes do not apply to Study Guides or bundled products. Discounts can only be applied to our Test Prep Solutions (some schools excluded).

Please let us know if you are still experiencing difficulties so our team can further investigate. A promo code will only provide a discount on the current purchase. Orders that have been placed and submitted for payment at the regular price cannot be processed for a discount after the purchase has been finalized.

All emails are responded to as quickly as possible (~1-3 business days). Our inboxes receive a very high volume of emails and all emails will be responded to in the order in which they are received. Please add our email addresses below to your Email Safe Senders List, Address Book or Contact List.

We kindly ask that you do not send your email to "noreply@certifyteacher.com", as this inbox is not monitored by our team.

• Sales: sales@certifyteacher.com
• Support or Technical Issues: support@certifyteacher.com

Certainly. We have partnered with PayPal to provide our buyers the option to pay now or pay over time with PayPal Credit. Just use PayPal Credit in PayPal checkout.

We are not a CPE approved vendor through the TEA. We do offer a 6-hour certificate of completion on our Test Prep Solutions. The certificate button will not become an available option until the minimum of 6 hours is completed in the program.

Certify Teacher does not have a money-back guarantee. Please refer to our Return Policy for more information regarding this.

Absolutely! As long as you are using Google Chrome, Safari, or Firefox as your internet browser, you will be able to access your online program from any device (using your username and password). Please do NOT use our programs with Internet Explorer.

Our practice tests list the same number of scored questions as you will find on the real exam. Our test questions are 100% aligned with the TExES™ test framework. To reassure you're studying the content that will be tested on the real exam, in Skills Tested we show you what knowledge/skill in the state manual each practice question measures. In addition, we provide personalized learning based on your specific needs. When you're done taking a practice test, our smart Score Report evaluates your results by competency and provides a comprehensive performance analysis. Then the system recommends assignments to help you master the specific content you need improvement in. Our Test Prep Solutions contain the most current core standards and testing technology used by the state, such as constructed responses and technology enhanced items. We've got the full package to help you be successful in your TExES™ exam on your first try. Let us help you.

We offer more than just practice exams. Our Test Prep Solution is a readiness review with incredibly realistic test questions and features that help evaluate candidates' proficiency with the skills and knowledge tested on the actual educator certification tests. The Test Prep Solution provides a set of features to help candidates focus on the specific skills and knowledge they need to improve on before taking the real certification exam. This program helps candidates cement knowledge and sharpen their test-taking skills. Some of the important features in this solution are:

• Study Mode
• Exam Mode
• Flashcards
• Performance Analysis
• Study Plan
• Study Plan Tracker
• Video Tutoring for Math Topics
• Exam History
• Test-Taking Tips
• Questions Reviewed by Domain or Competency
• Full and Detailed Explanations for all answers — correct and incorrect
• The option to test and retest with different question sets
• Large bank of questions
• Automatic Pass/Fail feedback
• Certificate of Test Preparation

Our minimum passing score is a 240, just like the state exam. However, we recommend all candidates to score a 290 or above on our practice exams before registering for the state exam. Aiming for a perfect score of 300 would be even more beneficial for candidates to feel the most confidence when taking the actual exam. Reaching just the minimum score doesn't allow the test-taker much room for error. Please note that some schools/EPPs have different criteria set for their candidates; please check with your adviser, if applicable.

There is no way to bypass the baseline exam in Exam Mode. In order for the study plan to be effective, the initial benchmark exam needs to be completed. The other modules will not unlock until the initial exam has been taken. Upon completion, the program will establish a starting point and tailor the study plan according to the candidate's strongest/weakest competencies and domains.

Our team is currently in the redevelopment of this product. We have not set an estimated release date for this product. Please reach out to us if you would like to be added to our email list for updates. We apologize for any inconvenience this may cause.

Unfortunately, Certify Teacher does not and will not have anything to support the Performance Assessment for School Leaders (PASL) that candidates must sit after they take and pass the TExES Principal as Instructional Leader (268) exam.

We do offer the option to extend the time on your exam! Please contact us for more information on how to accomplish this.

Time is logged when any of the following actions are performed:

• Submit a full-length exam (to completion; score report is generated when complete)
• Submit a quiz to completion in Study Mode
• Submit a quiz to completion through the Study Plan Tracker
• Time spent on the Flashcards module

All of these actions are posted in the Exam History time log.

If this is occuring upon the last question of an exam or quiz, your next step to proceed would be to click on the "END EXAM" button. Please let us know if this does not resolve your inquiry.

You are able to correct your name on the program. When logged into the program window, you will find a drop-down menu at the upper right corner of the window that reads "Welcome, CANDIDATE'S NAME". You'll click on your name and go to "Profile" where you will be able to edit/change your name (click on "Update" to save changes).

Please contact us if you would like to change your username email address. However, please note that all your progress will be lost if you decide to change your username.

Once you have reached www.certifyteacher.com, you can click "I forgot my password" in the Log in box. You will be prompted to enter in your personal email address so we can send you a link to reset your password.

As long as you meet the criteria in our Return Policy, we will be more than happy to exchange your product to another one of equal or lesser value. Please contact us for assistance with your product exchange.

Throughout the year, we add new question items to our products when they're available. These questions are challenging, thought-provoking, and measure the skills and knowledge tested on the real educator certification tests. For up to 3 years from the date of purchase, users will automatically receive these updates free of charge.

We apologize for any typos or mistakes in our products. This kind of feedback is vital to our success! In order for us to attempt to correct these issues, we will need the question ID for each problematic question. Question IDs are located at the bottom right of the screen and look something like, "TX.Math4-8(115).115.303568". This information will help us quickly locate the question(s) you're referring to. It is our goal to always release a flawless product.

We kindly ask that this information be sent to our team at support@certifyteacher.com for our review.